Privacy Policy
Asteri the Label
Last updated: 4 February 2026
Overview
Asteri the Label (ABN 73 402 402 931) (Asteri, we, us and our) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and any other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information collected by us via our website located at www.asterithelabel.com (Website).
Personal Information means information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
Personal Information we collect
We collect only the Personal Information reasonably necessary to operate our business and provide our products and services. The Personal Information which we collect and hold about you may include:
Full name
Billing and/or shipping address
Email address
Phone number
Payment details are collected and processed securely by third‑party payment providers, which may change from time-to-time. We do not store or have access to payment details obtained via any third-party payment provider.
How we collect your Personal Information
We collect your Personal Information directly from you when you Interact with us using our Website, including by placing an order, making an enquiry or subscribing to our mailing list.
Information collected automatically
When you visit our Website, we may automatically collect certain information about your device and browsing activity (Device Information), including:
IP address
Browser type and version
Device type and operating system
Time zone and approximate location
Pages or products viewed and interactions with the site
Referring websites or search terms
Device Information is collected using:
Cookies: small data files placed on your device, often containing an anonymous unique identifier
Log files: which track site activity and collect data such as IP address, browser type, and timestamps
Web beacons, tags, and pixels: used to understand how users navigate and interact with our site
How we use your Personal Information
We use your Personal Information for many purposes in connection with our functions and activities, including for the following purposes:
Process and fulfil orders and pre-orders
Communicate with you about order status, lead times, shipping, and tracking
Provide customer support, including repairs, returns, and enquiries
Process payments and detect or prevent fraud
Improve our website, products, and customer experience
Marketing and research purposes
Comply with legal and regulatory obligations
Device Information is used to help screen for potential risk or fraud and to analyse how customers browse and interact with our website, enabling us to optimise performance and marketing efforts.
Sharing your Personal Information
We may disclose your Personal Information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your Personal Information to:
Our payment processing providers
Our shipping and logistics providers
Our website hosting, e‑commerce, and analytics service providers
Our marketing providers
Our professional services advisers
We do not sell, rent, or trade your Personal Information, and we do not share your information with third parties for their own marketing purposes.
Third-Party Payments
All payments made through our Website are processed securely through our trusted third‑party payment providers. Asteri does not store, process, or retain full credit card or payment details.
When making payment through a third-party payment provider, Personal Information may be collected by that third-party. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any other third party provider or their website. Third party providers and their websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
International Transfers
Some of our third party service providers we disclose Personal Information to may be based in or have servers located out of Australia. This includes jurisdictions that may have different data protection laws. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. By using our Website, you consent to these international transfers.
Protecting Your Personal Information
Asteri will take reasonable steps to ensure that the Personal Information that we hold about you is kept confidential and secure, including by:
Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
Having technological measures in place.
Cookies
We use cookies to enhance website functionality, analyse traffic, and improve your browsing experience. You may manage or disable cookies through your browser settings; however, doing so may affect certain features of the website.
Retention of Personal Information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Access, Correction & Complaints
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, out‑of‑date, or incomplete information
To make a request, please contact us at contact@asterithelabel.com.
For complaints about how Asteri handles, processes or manages your personal information, please contact contact@asterithelabel.com. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 14 days for Asteri to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Asteri’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (www.oaic.gov.au/) to lodge a complaint.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations. The most current version will always be published on our website and will take effect immediately upon posting.
Contact Us
For questions or concerns about this Privacy Policy or how we manage or handle your Personal Information, please send an email to contact@asterithelabel.com.